Live Animals

Shipping:

1. Live Animal Shipping Restrictions: Exotica Pets and Services adheres to all local, state, and federal regulations regarding the shipment of live animals. Please ensure that you are aware of any restrictions or requirements in your area before placing an order.
2. Temperature Control: To ensure the health and safety of our live animals during transit, we only ship on specific days and utilize temperature-controlled packaging when necessary. Shipping fees may vary based on destination and shipping method.
3. Delivery Time: Delivery times for live animal shipments may vary depending on location and weather conditions. We strive to provide accurate estimated delivery times, but please note that unforeseen circumstances may cause delays.
4. Live Arrival Guarantee: Exotica Pets and Services offers a live arrival guarantee on all shipped animals requiring a signature delivery or picked up at your preferred FedEx hub within the first business day. If you refuse to opt in for signature delivery you will not be eligible for a refund. In the rare event that a live animal does not arrive in good health, please contact us immediately with photographic evidence within 24 hours of delivery.

Returns:

1. Exchanges and Refunds: Due to the delicate nature of live animals, we do not accept returns or exchanges on live animal purchases. However, if you have any concerns or issues with your order, please contact us, and we will do our best to resolve the issue.

Perishable Products

Shipping:

1. Temperature Control: Perishable products, such as live food items, are shipped with temperature-controlled packaging to ensure freshness upon delivery. Shipping fees may vary based on destination and shipping method.
2. Delivery Time: Delivery times for perishable product shipments may vary depending on location and weather conditions. We strive to provide accurate estimated delivery times, but please note that unforeseen circumstances may cause delays.
3. Quality Assurance: Exotica Pets and Services takes great care to ensure that all perishable products are of the highest quality before shipment. However, if you receive a perishable product that is not up to our standards, please contact us immediately with photographic evidence within 24 hours of delivery to arrange for a refund or replacement.

Returns:

1. Damaged or Defective Products: If you receive a perishable product that is damaged or defective, please contact us immediately with photographic evidence within 24 hours of delivery to arrange for a refund or replacement.
2. Non-Perishable Items: For non-perishable items, such as equipment or accessories, please refer to our general returns policy for more information on returns and exchanges.

General Notes

1. Contact Us: If you have any questions or concerns regarding our shipping and return policy for live animals or perishable products, please don't hesitate to contact us. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Exotica Pets and Services.
2. Policy Updates: Exotica Pets and Services reserves the right to update or modify our shipping and return policy for live animals and perishable products at any time. Please refer to our website for the most up-to-date information.
3. Compliance: By placing an order for live animals or perishable products with Exotica Pets and Services, you agree to comply with all terms and conditions outlined in our shipping and return policy.

Thank you for choosing Exotica Pets and Services for your live animal and perishable product needs. We appreciate your trust and support!