FAQ
Local Customers (Canton, Ohio)
Q: What are your pick up hours for local customers in Canton, Ohio?
A: Pick up hours 4pm-8pm Monday-Friday & 2pm-8pm Saturday-Sunday. Exact pick up time slots will be provided upon order request.
Q: Where is the pick up location for orders in Canton, Ohio?
A: We operate as a “Mobile Store” so pick up location is at located at 3047 Cleveland Ave SW, Canton, OH 44707. You will be provided with specific details upon order request.
Q: Do you offer delivery services for Canton residents?
A: Yes, we offer delivery services exclusively for Canton residents within the Canton area. Deliveries are available on Fridays, Saturdays, and Sundays. Customers can request their preferred delivery time during checkout.
Q: How do I schedule a pick up or delivery for my order?
A: Customers can schedule a pick up or delivery for their order by contacting us directly or indicating their preference during the online checkout process. Our team will coordinate with customers to finalize the arrangements.
For Online Customers
Q: Do you ship live animals and perishable products to all locations?
A: We adhere to all local, state, and federal regulations regarding the shipment of live animals and perishable products. Some restrictions may apply based on location and weather conditions. Please contact us for more information.
Q: What is your shipping policy for live animals and perishable products?
A: We offer temperature-controlled shipping for live animals and perishable products to ensure their health and safety during transit. Shipping fees may vary based on destination and shipping method. Please refer to our shipping and return policy for more details.
Q: What is your return policy for live animals and perishable products?
A: Due to the delicate nature of live animals and perishable products, we do not accept returns or exchanges. However, if you receive a damaged or defective item, please contact us immediately with photographic evidence within 24 hours of delivery to arrange for a refund or replacement.
Q: How can I track my order?
A: Once your order has been processed and shipped, you will receive a tracking number via email or text message. You can use this tracking number to monitor the status of your delivery.
Q: What if I have additional questions or concerns about my order?
A: If you have any additional questions or concerns about your order, please don't hesitate to contact us. Our customer service team is here to assist you and ensure that you have a positive shopping experience with us.
General Notes
- Policy Updates: Exotica Pets and Services reserves the right to update or modify our policies at any time. Please refer to our website for the most up-to-date information.
- Contact Information: If you have any further questions or need assistance, please feel free to contact us via email, phone, or through our website's contact form.
Thank you for choosing Exotica Pets and Services!