Pickup/Delivery Policy

Pick Up and Delivery Policy for Canton, Ohio Local Customers

Pick Up:

  1. Location: Local customers in the Canton, Ohio area have the option to pick up their orders on Monday-Sunday.
  2. Pick Up Location: Pick up location for orders will be at 3047 Cleveland Ave SW, Canton, OH 44707. Exact details of the pick up location within premises will be provided to the customer upon order request.
  3. Notification: Customers will be notified of the pick up location and time slot options upon placing their order. Our team will coordinate with customers to ensure a convenient pick up experience.

Delivery:

  1. Availability: Delivery service is available exclusively for Canton residents within the Canton area.
  2. Delivery Days: Deliveries will be made on Fridays, Saturdays, and Sundays to accommodate our Canton customers' schedules.
  3. Scheduling: Customers can request their preferred delivery time during checkout. Our team will do their best to accommodate these requests, taking into consideration availability and logistics.
  4. Notification: Customers will receive a confirmation email or call with the scheduled delivery time slot. Our delivery team will also provide updates on the day of delivery to ensure a smooth and convenient experience.

General Notes:

Order Confirmation: Orders must be confirmed and payment received before scheduling pick up or delivery.

  1. Rescheduling: If a customer needs to reschedule their pick up or delivery time, please contact us as soon as possible to make alternative arrangements.
  2. Contact Information: It's important for customers to provide accurate contact information during the ordering process to facilitate communication regarding pick up and delivery arrangements.
  3. Additional Charges: Please note that additional charges may apply for delivery services, depending on the distance and size of the order. These charges will be communicated to the customer before finalizing the order.
  4. Policy Updates: Exotica Pets and Services reserves the right to update or modify our pick up and delivery policy for Canton, Ohio local customers at any time. Please refer to our website for the most up-to-date information.

Thank you for choosing Exotica Pets and Services for your pick up and delivery needs in Canton, Ohio. We look forward to serving you!